Jen Owens is our resident expert in all things IT. She has been working with CRM's and Information Technology nationwide for corporate businesses for over 10 years. Her specialty is in CRM/SAP integration, Business Process Improvements, and Implementations. Jen is Kaison Certified in Lean Six Sigma, SAP Integration, New Business Specialist, and Change Management. Jen has authored numerous SOP's, QRG's, and knowledge articles for process improvement and workflow activities. Jen is a corporate CRM trainer and e-commerce trainer specializing in Customer Service and Performance Satisfaction.
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